Cashier Vocabulary

• action code: a number cashiers type on the register to tell the computer to do something (#2A=void item)
• adjustment: a change (usually related to price change)
• age restricted items: products such as alcohol, tobacco, and restricted movies and videos which cannot be purchased by minors
• aisles: long narrow areas that a room is divided into
• associate: another employee who works with you
• bag verb: to place purchased items in a bag for the custome
• rbank card: a card that allows customers to purchase an item using money from their bank account (also called debit card)
• bar code: a series of lines that a computer reads to determine the product and price
• bill: the total amount owed by the customer (also called receipt)
• break: a short time for an employee to take a rest from work
• bulk: items that are purchased in large amounts (also refers to items where customer collects the amount desired from a large bin)
• cash: paper or coin money that the customer gives for payment
• cash advance: money given to an employee or customer that he will have to pay back later
• cash register: system used to key in purchases; also makes mathematical calculations and records payments
• change: the money you give back to a customer
• charge verb: to request a certain payment (They charge fifty dollars an hour.)
• charge verb and noun: to pay (payment) with a credit card
• checkout: the place where customers go to pay for purchases
• clerk: person who serves customers; usually stands behind a desk
• coins: small amounts of money; circular shape (also called change)
• company procedures: the rules and practices outlined by the employer for the employees
• competition: other businesses that offer similar products or services
• counterfeit: money that looks real but is actually fake
• coupon: a piece of paper that offers a set discount on a product or service
• consumer: the person who buys and uses the products and services
• coupon: a piece of paper that offers a set discount on a product or service
• currency: type of money used in each country (eg. dollar, yen)
• customer: the person who buys the product or service
• customer service: fulfilling the needs of the people who buy products or services
• damaged; defective: does not work or does not look new
• deactivate: remove security device
• debit: to take money out (also refers to paying with a bank card)
• denomination: related to type of currency (eg. ones, tens, fifties )
• department store: a store that sells a wide variety of personal and household needs, such as groceries, furniture and clothing
• discount: a price reduction
• estimate: guess the right amount
• float: the amount of money in a cash register or till before and after a person's shift
• feed: to insert the end of a roll of paper into a slot
• gift certificate; gift card: a pre-paid card that a customer uses to pay for purchases
• gift receipt: a receipt that documents a purchase but does not include the price of the product
• identification: photograph and official document that proves who a person is
• initials: first letter of a person's first and last name
• inquiry: a question
• key in: to type a code into a cash register
• (put on) layaway: to put a product away for a customer who will come back to purchase it at a later time
• log: a record of sales information
• manual: instruction booklet
• merchandise: things that customers buy
• multiple item: a product that a customer is buying more than one of (eg. five balls)
• multitask: do many things at once
• NOF: an error code that means a product price is not on file
• on sale: costs less than usual
• orientation: a time for learning about the company and job
• peak time: the busy time of the day
• perk: a little bonus that employees enjoy on top of their wage or salary (eg.restaurant employees get free lunch)
• personal check: a written document that allows a business to retrieve funds from a customer's bank account
• price override: change the automated price of a product or service
• POS system: Point of Sale system (cash register)
• price tag: the sticker or ticket that tells customers what a product costs
• produce: fresh fruit and vegetables
• promotion: a special discount or offer
• prompt service: to help customers quickly
• punch in/out: record the start and end time of your shift using a time clock system
• rain check: a ticket given to a customer that allows them to receive an out-of-stock item or attend a cancelled event at a later date
• receipt: a piece of paper that records the place, time, and price of items or services purchased
• reduce(d): price is less than usual
• refund: get money back
• register area: the place where a cashier stands and serves the customer
• register tape: the paper that goes into the cash register and provides a printed record of all transactions
• retailer: a store or business that sells products for the manufacturer
• ring in: type the product code or service item into the POS
• safe: a secure cabinet where a large amount of money is locked up; requires a code or key to open
• sale: a price reduction
• scan: pass a product over a laser (scanner reads the bar code and transfers the data (price, product name) to the POS system)
• schedule: a table that identifies the weekly or monthly shifts for each employee
• security device: a device attached to products that will set off an alarm if it is not removed by the cashier
• serial number: a number system used to identify products and services
• shelves: long rows of flat wood or metal used to hold products that are for sale in a store
• shift report: a record of notes that must be handed in by a cashier at the end of a work shift
• sign in/sign off: indicate that one is starting or finishing
• supplies: things that are needed to do a job (eg. calculator, pens, paper)
• supplier: the company or business that provides a retailer or wholesaler with products to sell
• swipe: slide quickly across (eg. Swipe your credit card through the card reader, please.)
• tally: add up
• tax exempt: a special case in which the customer does not have to pay taxes
• tender: money
• terminal: a single computer or POS system
• till: the drawer that holds money in a cash register
• transaction: the sale and purchase of a product or service
• UPC: Universal Product Code: a number the identifies the product and the retailer
• void: cancel a transaction
• wholesale: the sale of a large quantity of goods to a retail outlet
• workstation: the area where a cashier works